Company name: SonaCRM
Website: https://sonacrm.com/
Email: support@sonacrm.com
Phone: +1 914-999-8337
We may collect the following categories of personal information:
Contact Information: name, email address, phone number.
SMS/Messaging Consent: including timestamp and method of opt-in.
Billing Information: payment method details (processed by Stripe).
Device/Usage Data: IP address, browser type, operating system, and actions taken on our website.
Cookies & Tracking: identifiers stored on your device to enhance your browsing experience and analyze website performance.
We use your information to:
Provide and improve our CRM, automation, and appointment booking services.
Send transactional SMS messages (e.g., booking confirmations, account updates).
Send promotional SMS/email only with explicit opt-in consent.
Process and manage payments, subscriptions, and invoices.
Comply with legal and regulatory obligations.
Opt-In: By providing your phone number and consent, you authorize SonaCRM to send SMS text messages related to our services. Message/data rates may apply.
Opt-Out: You may unsubscribe at any time by replying STOP, END, or UNSUBSCRIBE. After this, you will receive a confirmation and no further marketing texts.
Help: Reply HELP to any message or contact support@sonacrm.com.
Frequency: Message frequency varies based on services used.
Data Sharing: We do not sell or share your SMS consent data with third parties for marketing.
We use cookies, pixels, and similar tracking technologies to:
Enable site functionality.
Measure website usage (analytics).
Improve services and personalize experiences.
Manage advertising campaigns.
You can manage cookie preferences through your browser settings or opt out of certain tracking tools (e.g., Google Analytics opt-out browser add-on).
We work with trusted third-party vendors:
Stripe (Payments): Used to securely process payments, manage subscriptions, and handle billing. We do not store your full payment card details.
GoHighLevel (CRM Platform): Provides our automation, messaging, and client management system.
These providers only process your data on our behalf and are bound by strict confidentiality and data protection agreements.
If you are accessing our services outside the United States, please note your data may be transferred to and processed in the U.S. or other jurisdictions.
We implement safeguards for international transfers, including reliance on recognized legal mechanisms (e.g., the EU–US Data Privacy Framework or Standard Contractual Clauses).
We retain personal data only as long as necessary:
Contact and account data: until your account is closed or upon request.
Billing/payment records: up to 7 years for accounting and compliance purposes.
SMS opt-in/opt-out logs: at least 24 months to comply with carrier/CTIA rules.
All payment processing is handled by Stripe, a PCI-DSS compliant provider. SonaCRM does not store full credit/debit card details on our servers. For more on Stripe’s practices, visit https://stripe.com/privacy.
GDPR/UK GDPR (if applicable):
Access, correct, or delete personal data.
Restrict or object to certain processing.
Data portability.
Withdraw consent at any time.
CCPA/CPRA (California residents):
Right to know what personal data we collect.
Right to request deletion of personal data.
Right to opt-out of the sale or sharing of personal data (SonaCRM does not sell personal data).
Right to non-discrimination for exercising your privacy rights.
You may exercise your rights by emailing support@sonacrm.com.
We implement technical, administrative, and physical safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.
We may update this Privacy Policy periodically. Updates will be posted at https://sonacrm.com/privacy, with the date of revision at the top.
For questions about this Privacy Policy or your rights, contact us at:
📧 support@sonacrm.com
📞 +1 914-999-8337
